Case Study: CCTV System Support for National Ice Centre

The National Ice Centre (NIC) in Nottingham is a key venue for ice sports and entertainment, requiring a robust and reliable security infrastructure to ensure the safety of both visitors and staff. With a complex CCTV system in place to monitor the premises, the NIC needed ongoing support to maintain the functionality of the system and ensure its reliability for round-the-clock surveillance.

To address these needs, the NIC approached us to provide comprehensive CCTV system support, including proactive monitoring, troubleshooting, and the development of an app to assist with system maintenance and asset tracking.

The NIC’s CCTV system spans a large, multi-functional venue, requiring constant monitoring and quick resolution of any issues that arise. Traditional manual tracking and maintenance procedures were time-consuming and inefficient, leading to potential delays in troubleshooting or identifying maintenance needs. Additionally, the complexity of the system meant that immediate on-site support was sometimes necessary, creating a need for clear visibility and faster response times.

We developed and implemented a comprehensive CCTV system support package that addressed both operational needs and strategic system management:

1. App Development for Asset Tracking and Maintenance
   We created a custom app that allows the NIC team to track CCTV system assets such as cameras, servers, and other critical components. The app includes functionality for monitoring service dates, repairs, and upgrades, ensuring that all equipment is regularly maintained and ready for use.
    
2. Proactive Troubleshooting and Support
   The app allows the NIC to log issues as they arise and track troubleshooting progress. This ensures that problems are addressed quickly and that there is full visibility of the system’s health. Additionally, it enables remote diagnostics and faster issue resolution.
    
3. Regular Maintenance and Service Monitoring
   By using the app, the NIC can schedule regular maintenance checks and monitor the status of each piece of equipment. Alerts and reminders ensure that service dates are adhered to, preventing unnecessary downtime or lapses in coverage.
    
4. Ongoing System Support
   We provide continuous support for the CCTV system, including troubleshooting, repairs, and system upgrades. This support ensures that the NIC's CCTV system remains fully operational and secure at all times, providing peace of mind for both the management and visitors to the venue.