• Client:

    West 10 Fire

  • Location:

    Dorset, UK

  • Date:

    2025

Overview

West 10 Fire, a specialist fire protection service provider based in Dorset, approached Varciti with a key operational challenge: their extinguisher servicing process relied entirely on manual paperwork, which was time-consuming, error-prone, and inefficient. Engineers had to download and print paperwork a day in advance, complete it manually during on-site servicing, and then return to the office to input and send certifications. This introduced significant delays, created room for reporting errors, and risked inconsistent record keeping.

The client required a secure, digital solution to manage extinguisher assets more efficiently, streamline certification, and reduce the time spent per site visit—without compromising accuracy or compliance.

Project Objectives

The primary goals were to:

  • Eliminate paper-based reporting and documentation
  • Introduce a digital asset register for all extinguishers and associated equipment
  • Enable on-site certification generation and distribution via email
  • Improve data accuracy and reduce administrative overhead
  • Ensure ease of use for technicians in the field

Our Solution

Varciti developed a fully integrated, cloud-based solution using Microsoft 365 technologies, tailored specifically to West 10 Fire’s operational workflow.

1. Digital Asset Register

  • Created a centralised, digital inventory of all fire safety assets per client location
  • Each extinguisher could be tracked by type, serial number, last service date, and location within the premises
  • Included a user-friendly search and update function, accessible on mobile devices
     

2. Service & Certification App

  • Built a custom application using Microsoft Power Apps to log servicing activities on-site
  • Engineers could record the condition, servicing actions, and compliance status of each extinguisher in real-time
  • Once completed, the app generated a PDF certification document, automatically emailed to the client and archived for future reference
     

3. Mobile-First, Offline-Capable Access

  • Designed to work on tablets and smartphones, with offline capabilities for sites with poor signal
  • Data syncs automatically once connectivity is restored, ensuring no lost records

“This system has completely changed how we work. It’s faster, more accurate, and gives our customers confidence that their records are up-to-date and compliant. Varciti understood our needs and delivered exactly what we hoped for—and more.”

Director

West 10 Fire

Results

Portable and flexible solution usable across any job site, reducing the need for office-based preparation

Accurate and detailed asset register, helping engineers identify exactly which extinguishers are due for service or replacement

Instant on-site certification, drastically reducing turnaround time and admin

Automated email delivery, ensuring customers receive timely and compliant records

Improved data integrity, reducing human error and manual entry mistakes

Sorry, this item is currently out of stock.
We currently hold [remaining-stock] units of this item in stock. The remainder will be put on back order.
You cannot order more of this item than we currently hold in stock.
You must order at least [min-order-qty] of this product.
You must order at least [min-order-qty] of this product. We currently hold [remaining-stock] in stock. The remainder will be put on back order.