Case Study: IT Support Services for Kelham Developments

Kelham Developments, a prominent property development firm based in Nottingham, operates with a combination of office-based and remote employees across various project sites. As the business grew, their IT needs became more complex, requiring a reliable and responsive IT support system to ensure that both office and remote staff could work without interruption.

Kelham Developments reached out to us to provide a comprehensive IT support solution that would allow the business to operate smoothly, enhance productivity, and maintain uptime across their operations.

As Kelham Developments expanded, the complexity of managing IT infrastructure across remote sites and office locations grew. With multiple users accessing systems from various locations, it was crucial to have a reliable IT support system in place to address any issues promptly, whether related to hardware, software, or connectivity. The team needed both reactive and proactive support to ensure business operations continued without disruption.

We designed a comprehensive IT support service that catered to Kelham Developments' dynamic needs:

1. 24/7 Monitoring and Support
   Our team provides round-the-clock monitoring of all IT systems, including servers, networks, and devices. This ensures any potential issues are detected early and resolved before they can impact productivity.
    
2. Helpdesk and Technical Support
   We set up an easy-to-access support helpdesk system for both office and remote staff. Whether users are working in the office or on-site, they can get quick access to assistance for technical problems, ensuring that disruptions are kept to a minimum.
    
3. Hardware and Software Management
   From updating software to troubleshooting hardware issues, we take care of all aspects of IT maintenance. This allows Kelham Developments’ employees to focus on their core tasks while we handle their IT needs.
    
4. Remote IT Support
   As the business includes remote employees, we provide remote IT support through secure VPN access, troubleshooting, and software management, ensuring consistent support regardless of location.
    
5. Scalable IT Solutions
   As Kelham Developments continues to grow, we ensure their IT support scales accordingly, implementing new technologies, expanding systems, and providing support for additional users or remote locations.